Ideal for small teams, startups or anyone who would like to manage incidents/problems or similar tasks/bugs/etc. with customizable deadlines depending on incident priority. Just set up your SLA table (incident priorities with target response and resolution times), then add incidents to the incident table and the template automatically calculates target response and resolution deadlines. Lots of great features: calculated % of incidents replied to / resolved on target, flags when targets not met, warnings when resolution overdue, customizable views...