Real-Time Support Ticket Alerts
When a customer support ticket is created, your Telegram team channel gets an instant alert with all the details they need to respond.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Support tickets get buried in queues; slow response times frustrate customers and damage reputation.
- Respond to issues before they escalate
- Route tickets to the right team member
- Keep customer satisfaction high
Setup
Build it in a few focused steps.
- 1Connect Telegram to Notis and obtain your webhook URL
- 2Configure your support system (Intercom, Zendesk, Freshdesk, etc.) to send tickets to Notis via webhook
- 3Create automation: 'Send a Telegram alert when a support ticket is created, include priority and customer name'
- 4Specify alert fields (ticket ID, issue, customer, priority)
- 5Test by creating a support ticket and verifying Telegram receives it
Questions about this workflow
What support systems are compatible?
Any system with webhook support: Zendesk, Intercom, Freshdesk, Help Scout, Gorgias, and custom platforms.
Can I prioritize alerts?
Yes. Route high-priority tickets to #urgent, medium to #support, low to #backlog.
Can I auto-assign tickets?
Notis alerts your team. To auto-assign, pair with your support system's automation (Notis doesn't directly assign tickets).
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Telegram. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Telegram actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Delete Message
Delete a message, including service messages, with certain limitations.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Edit Message
Edit text messages sent by the bot.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Telegram. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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