Auto-invite your team to Slack when VIP customers reach out
Notis watches for messages from your most important customers and automatically invites your team to a dedicated channel so everyone responds together.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Invite users to a Slack channel
Invites users to an existing slack channel using their valid slack user ids.
Why this helps
VIP customers deserve immediate attention, but messages can slip through in a sea of inquiries. Ad-hoc team coordination wastes time and creates uneven experiences.
- Ensures VIP customers get synchronized team attention
- Reduces response time on high-stakes inquiries
- Automates the entire team-gather process without Slack admin overhead
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Slack to Notis, then enable webhook support.
- 2Create an automation with a webhook trigger: 'When my CRM sends a webhook for a VIP customer, invite my core team to #vip-support'.
- 3Configure your CRM or custom backend to send a webhook to Notis when a VIP customer message arrives in WhatsApp.
- 4Specify which users to invite (by email or Slack ID) and which channel to use, then describe any context to include (e.g., customer name, account value).
- 5Send a test webhook from your CRM; your team should be invited to #vip-support and notified of the high-priority inquiry.
Questions about this workflow
How do I define who is a VIP?
You can configure VIP thresholds in your CRM or backend (e.g., annual spend > $10k, contract status = 'at risk'). When that webhook fires, Notis triggers the automation.
Will team members already in the channel be re-invited?
No. Notis checks channel membership and only invites users who are not already in the channel, so you won't get duplicate notifications.
Can I add context to the invitation (like customer history)?
Yes. Include context in your prompt: 'Include their lifetime value and last contact date in the channel topic or a pinned message'.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Slack. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Slack actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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