Automatically star messages from key customers
Notis recognizes messages from your most important customers and automatically stars them in Slack so your team always prioritizes them.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Why this helps
All messages look the same in Slack. Important customers' inquiries get buried, and response times suffer because there's no visual priority indicator.
- Ensure VIP customers receive faster responses
- Create visual hierarchy so your team knows who matters most
- Improve customer satisfaction for key accounts
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Slack to Notis.
- 2Create an automation: 'When a message arrives from one of my key customers, star it in Slack'.
- 3Upload or specify your list of key customers (phone numbers or contact names).
- 4Confirm the Slack channel and select 'Star' as the action.
- 5Send a test message from a key customer's WhatsApp number; the message should be starred in Slack.
Questions about this workflow
How do I define who my 'key customers' are?
You can provide a static list of phone numbers, integrate with your CRM for dynamic lists based on account value, or use attributes like 'customers who have open contracts'.
Can I star and add emoji reactions?
Yes. Tell Notis: 'Star the message and add a red circle emoji so the team knows it's urgent'.
What if a key customer's number isn't recognized by WhatsApp?
Notis uses the contact name from WhatsApp Business Account or matches by phone number. Ensure your key customers are saved in your WhatsApp contacts.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Slack. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Slack actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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