Auto-find and notify team when WhatsApp templates are rejected
Notis watches for template rejections and automatically finds the team members who own that template so they can fix it immediately.
Trigger
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Action
Find users
Find users in a slack workspace by any criteria - email, name, display name, or other text. includes optimized email lookup for exact email matches.
Why this helps
Template rejections require cross-team coordination, but feedback sits in WhatsApp. The right person doesn't know they need to fix something, causing delays.
- Route template feedback to owners instantly
- Reduce time between rejection and fix
- Prevent communication gaps in template review process
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Slack to Notis.
- 2Create an automation: 'When a WhatsApp template is rejected, find the team members in Slack who work on templates and notify them'.
- 3Select 'WhatsApp: Message Template Status Update' and filter for 'rejected' status.
- 4Specify how to find the right people: 'Find members with 'template' in their title or in the #marketing user group'.
- 5Notis will look up those users and post a notification: '@jane Template 'welcome_new_customer' was rejected for [reason]'.
- 6Test by submitting a template that will be rejected; when WhatsApp rejects it, the notification should reach the right team.
Questions about this workflow
How does Notis know who owns each template?
You can tag templates with owner info in WhatsApp, or tell Notis: 'Post to the #marketing user group' or '@jane' specifically.
Can I include rejection details in the notification?
Yes. Notis includes WhatsApp's rejection reason (if provided) so team members know immediately what to fix.
What if the owner isn't in Slack?
Notis can post to a channel instead—e.g., '#template-approvals'—or send an email notification if needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Slack. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Slack actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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