Auto-fetch Slack reminders when related WhatsApp messages arrive
Notis listens for topics in incoming WhatsApp messages and fetches any related Slack reminders so your team responds with full context.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Get reminder information
Retrieves detailed information for an existing slack reminder specified by its id; this is a read-only operation.
Why this helps
Context is scattered. A customer messages about an issue, but your team doesn't remember there's a pending reminder or note about it in Slack. They repeat work or miss context.
- Provide your team instant context when responding to customers
- Avoid repeating work or missing important background
- Connect customer inquiries to existing Slack reminders automatically
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Slack to Notis.
- 2Create an automation: 'When a customer messages about a specific topic (e.g., "invoice", "billing", "refund"), fetch any related Slack reminders and post them to the support channel'.
- 3Select 'WhatsApp: New Message Received' as your trigger.
- 4Specify which keywords or topics should trigger reminder fetches.
- 5Test by creating a Slack reminder about a topic, then have a customer message about that topic; the reminder should be fetched and shared.
Questions about this workflow
What if there are multiple reminders for a topic?
Notis fetches and posts all related reminders in chronological order so your team has complete context.
Can I fetch reminders from specific channels only?
Yes. Tell Notis: 'Fetch reminders from #billing and #support, but not from #social-media'.
Does this work with tasks or just reminders?
This automation fetches Slack reminders specifically. For tasks, you'd need a separate automation connected to your task manager.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Slack. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Slack actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7 days free trial with 20$ free usage included.
No card. Works with personal or business Slack.