Auto-fetch Slack conversation threads from WhatsApp replies
When a customer responds in a WhatsApp thread, Notis automatically fetches the full Slack conversation so your team sees the complete history.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Retrieve conversation replies
Retrieves replies to a specific parent message in a slack conversation, using the channel id and the parent message's timestamp (`ts`).
Why this helps
Conversations span multiple messages and platforms. Context gets lost when you see only the latest WhatsApp reply without the Slack thread history.
- Maintain full conversation context across WhatsApp and Slack
- Reduce confusion from fragmented multi-message exchanges
- Enable faster, more informed responses with complete history
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Slack to Notis.
- 2Create an automation: 'When a customer sends a threaded reply in WhatsApp, fetch the related Slack conversation thread and post it'.
- 3Select 'WhatsApp: Interactive Reply Received' as your trigger and specify that it applies to threaded/reply messages.
- 4Notis will match the WhatsApp thread to the Slack channel and fetch all replies.
- 5Test by posting a message to Slack, then having a customer reply in the threaded WhatsApp message; the Slack thread should appear with context.
Questions about this workflow
Does this fetch entire conversations or just recent replies?
Notis fetches the thread replies starting from the original message. You can customize how many messages to include (e.g., last 5 replies or full thread).
What if the customer doesn't match a Slack thread?
Notis looks for a related Slack message by timestamp or customer ID. If no match exists, it posts a notification so your team knows context may be missing.
Can I post the thread to a specific Slack channel?
Yes. Tell Notis: 'Fetch the thread and post a summary to #customer-support with a link to the full conversation'.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Slack. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Slack actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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