Auto-fetch Slack bot status for incoming customer work
When a customer inquiry arrives via webhook, Notis checks your Slack bot's status so you know immediately whether capacity exists for new work.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Fetch bot user information
Fetches information for a specified, existing slack bot user; will not work for regular user accounts or other integration types.
Why this helps
Inquiries pile up without visibility into bot capacity. Teams over-commit not knowing their automation bandwidth, leading to delayed automations and missed SLAs.
- Track bot workload before assigning new inquiries
- Prevent capacity overload by seeing real-time status
- Automatically escalate if bot is unavailable
Setup
Build it in a few focused steps.
- 1Connect Slack to Notis and enable webhooks.
- 2Create an automation: 'When my backend sends a webhook for a customer inquiry, fetch the Slack bot status and post it to #ops'.
- 3Configure your backend to POST to Notis when a new inquiry arrives.
- 4Notis will fetch your bot's availability and status, then post a summary: 'Slack bot is active – capacity available' or 'Bot is offline – consider manual assignment'.
- 5Send a test webhook and verify that bot status is fetched and posted.
Questions about this workflow
What bot status information does Notis fetch?
Notis retrieves the bot's online/offline status, profile info, and associated workspace data to help you assess availability.
Can I auto-escalate if the bot is offline?
Yes. Tell Notis: 'If bot is offline, escalate the inquiry to #manual-support and notify @ops-lead'.
What if I have multiple bots?
Specify which bot to check in your webhook or automation prompt. Notis can fetch status for any specific bot in your workspace.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Slack. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Slack actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7 days free trial with 20$ free usage included.
No card. Works with personal or business Slack.