Auto-create Slack reminders from WhatsApp interactive replies
When a customer taps an interactive button or selects an option in WhatsApp, Notis creates a Slack reminder so your team follows up instantly.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Create a reminder
Creates a slack reminder with specified text and time; time accepts unix timestamps, seconds from now, or natural language (e.g., 'in 15 minutes', 'every thursday at 2pm').
Why this helps
Interactive replies require immediate action, but busy founders forget to act. Notifications get buried; reminders disappear. You need a single, persistent prompt.
- Converts customer interactions into actionable tasks
- Keeps follow-ups persistent in Slack (not buried in chat history)
- Reduces manual reminder setup for common customer workflows
Setup
Build it in a few focused steps.
- 1Ensure your WhatsApp Business account and Slack workspace are connected to Notis.
- 2Create an automation: 'When a customer replies to an interactive message, create a Slack reminder to follow up'.
- 3Select 'WhatsApp: Interactive Reply Received' as your trigger.
- 4In the prompt, specify what time the reminder should fire (e.g., 'in 10 minutes', 'tomorrow at 9am') and include the customer's selection in the reminder text.
- 5Test by sending an interactive message (buttons or list) to a test contact; when they reply, a Slack reminder should appear in your Reminders section.
Questions about this workflow
Can I customize what the reminder says?
Yes. Notis reads the customer's reply and includes it in the reminder text. You can also add custom instructions—e.g., 'Remind me to invoice this customer' or 'Check their subscription status'.
What if the customer doesn't reply?
This automation only triggers when a customer taps a button or selects a list option. If no reply is sent, no reminder is created. Use a cron trigger for periodic check-ins.
Can I send the reminder to a specific person or channel?
Yes. Specify in your prompt where the reminder should go—'Create a reminder for @jane' or 'Send it to the #sales channel', and Notis routes it accordingly.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Slack. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Slack actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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