Auto-organize teams with Slack user groups from customer interactions
Notis watches customer interactions in WhatsApp and dynamically creates Slack user groups so your team is always organized by customer engagement.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Create a Slack user group
Creates a new user group (often referred to as a subteam) in a slack workspace.
Why this helps
Teams need dynamic segmentation based on customer engagement, but manual user group management is tedious. Groups fall out of sync with reality.
- Keep teams organized around current customer engagement
- Enable targeted communication to specific customer segments
- Reduce manual user group administration
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Slack to Notis.
- 2Create an automation: 'When a customer taps a specific interactive option (e.g., "I need enterprise support"), add me to the #enterprise-support user group'.
- 3Select 'WhatsApp: Interactive Reply Received' as your trigger.
- 4Specify which Slack user group to create or update, and map customer reply options to group membership.
- 5Send a test interactive message; when a customer taps the option, your Slack user group should update.
Questions about this workflow
Can I create multiple user groups from the same automation?
Yes. For example: 'If they select 'Startup', add to #startup-customers; if they select 'Enterprise', add to #enterprise-customers'.
What if I want to remove someone from a group?
Tell Notis: 'If they tap "Stop communications", remove them from the user group and add them to a do-not-contact list'.
Can I use this to automatically notify groups?
Yes. You can layer automations: 'Create the user group, then post a message to #general announcing the new segment'.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Slack. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Slack actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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