Auto-close Slack conversations when issues are resolved
Notis listens for resolution confirmations from customers in WhatsApp and automatically closes the related Slack conversation, keeping your inbox clean.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Close conversation channel
Closes a slack direct message (dm) or multi-person direct message (mpdm) channel, removing it from the user's sidebar without deleting history; this action affects only the calling user's view.
Why this helps
Resolved issues linger in Slack, creating visual clutter and requiring manual archival. Open conversations feel unfinished even when problems are solved.
- Keep your Slack inbox focused on active issues
- Reduce manual conversation archival work
- Improve team visibility into which issues are truly resolved
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Slack to Notis.
- 2Create an automation: 'When a customer replies with a resolution confirmation (e.g., taps a 'Resolved' button), close the related Slack conversation'.
- 3Select 'WhatsApp: Interactive Reply Received' as your trigger.
- 4Specify the exact button or option that indicates resolution (e.g., 'Fixed' or 'Problem solved').
- 5Test by sending an interactive message to a contact with a 'Problem Resolved' button and tapping it; the Slack DM should close.
Questions about this workflow
Can I do something else besides close (like add a note)?
Yes. Tell Notis: 'Close the conversation AND add a note saying when it was resolved' or 'Add a checkmark emoji first, then close'.
What if I accidentally close a conversation that's not fully done?
You can reopen it from Slack's archived conversations. Notis also logs the closure so you have an audit trail if needed.
Does this apply to all interactive replies or just specific ones?
You specify which replies trigger closure. For example, only close if they tap 'Issue Resolved' but not if they tap 'Need More Help'.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Slack. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Slack actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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