Turn WhatsApp Button Clicks Into Notion Updates
Send a quick button question on WhatsApp. The moment a customer taps a choice, it updates your Notion database automatically.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Update row database
Updates or archives an existing notion database row (page) using its `row id`, allowing modification of its icon, cover, and/or properties; ensure the target page is accessible and property details (names/ids and values) align with the database schema and specified formats.
Why this helps
You send interactive buttons in WhatsApp to get customer input, but then you manually add their response to your database. This is repetitive and error-prone.
- Zero manual data entry from customer responses
- Real-time visibility into customer choices and preferences
- Build profiles and segmentation in Notion based on actual behavior
- Reduce friction in customer feedback collection
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Notion integrations in Notis.
- 2Create an automation by telling Notis: 'When a customer clicks a button on WhatsApp, update my database row with their selection.'
- 3Notis will map button options to database properties automatically.
- 4Choose the trigger (interactive reply) and set your reporting channel.
- 5Send a test button message and tap it to verify the database updates.
Questions about this workflow
Can I track which customer chose what?
Yes. Notis stores the customer ID, timestamp, and their choice in the database. You'll have full context for every response.
What if I need different buttons for different scenarios?
Tell Notis the scenarios in your automation prompt. It will learn to route responses correctly based on the button options you send.
Can I use this for quick polls or surveys?
Absolutely. Send buttons for 'Yes/No', 'Interested/Not Interested', rating scales, or custom options. Each response automatically updates your Notion tracking.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Notion. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Notion actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Add multiple content blocks (bulk, user-friendly)
Efficiently adds multiple standard content blocks to a notion page in a single api call with automatic markdown parsing. the 'content' field in notionrichtext blocks now automatically detects and parses markdown formatting including headers (# ## ###), bold (**text**), italic (*text*), strikethrough (~~text~~), inline code (`code`), links ([text](url)), and more. ideal for bulk content creation, ai agents, and replacing multiple individual add page content calls. supports automatic text formatting, content splitting, and up to 100 blocks per request.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add content to Notion page
Deprecated: appends a single content block to a notion page or a parent block (must be page, toggle, to-do, bulleted/numbered list, callout, or quote); invoke repeatedly to add multiple blocks.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Append complex blocks (advanced, full control)
Appends complex blocks with full notion block structure to a parent block or page. use for advanced scenarios requiring precise control: code blocks, tables, embeds, nested children within blocks, or when working with pre-built notion block objects. requires full notion api block schema - use add multiple page content for simpler content creation.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Archive Notion Page
Archives (moves to trash) or unarchives (restores from trash) a specified notion page.
Create comment
Adds a comment to a notion page (via `parent page id`) or to an existing discussion thread (via `discussion id`); cannot create new discussion threads on specific blocks (inline comments).
Create Notion Database
Creates a new notion database as a subpage under a specified parent page with a defined properties schema; use this action exclusively for creating new databases.
Create Notion page
Creates a new empty page in a notion workspace.
Delete a block
Archives a notion block, page, or database using its id, which sets its 'archived' property to true (like moving to "trash" in the ui) and allows it to be restored later.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Notion. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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