Create Linear issues from WhatsApp messages
Customer messages, product feedback, and feature requests arrive constantly in WhatsApp. Notis watches your WhatsApp inbox and instantly creates corresponding Linear issues, so nothing gets lost and your team stays in sync.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Important customer feedback and feature requests get buried in WhatsApp conversations. You manually copy messages into Linear, lose context, or forget to follow up entirely.
- Messages become trackable issues in your project
- Zero manual copying or context loss
- Feedback captured with full message history
- Team sees all requests in one place
Setup
Build it in a few focused steps.
- 1Connect your WhatsApp Business Account to Notis via the portal (one-time setup)
- 2Connect your Linear workspace to Notis (one-time setup)
- 3Ask Notis: 'When I receive a message on WhatsApp, create a new Linear issue with the message content as the description'
- 4Select WhatsApp as your trigger source and choose where to receive run reports
- 5Test by sending a message to your WhatsApp Business number and verify the issue appears in Linear
Questions about this workflow
Does Notis capture the sender's name and contact info?
Yes. Notis includes the sender's WhatsApp name and phone number in the issue description or as metadata, so your team knows who submitted the request.
Can I filter which messages become issues?
Yes. You can refine your automation prompt to only create issues from specific contacts, keywords, or message types. For example: 'Only create issues when the message starts with Feature Request or contains @urgent'.
What if I want to add the issue to a specific project or team?
Tell Notis in your plain-language prompt: 'Create issues in the Product Roadmap project' or 'Assign to the Design team'. Notis will route issues accordingly.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Linear. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Linear actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create a comment
Creates a new comment on a specified linear issue.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Linear. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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