Create labeled Linear issues from WhatsApp messages
Incoming WhatsApp messages are mixed: some are bugs, some are feature requests, some are support tickets. Manually sorting them into Linear with the right labels is tedious. Notis creates issues and auto-labels them based on keywords or message patterns, so your team filters work instantly.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
New issues arrive unlabeled and unsorted. Your team spends time categorizing when they could be solving problems.
- Issues auto-categorized at creation
- Team filters work immediately
- Cleaner project organization
- Faster triage and routing
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Linear to Notis
- 2Set up: 'When I receive a WhatsApp message, create a Linear issue and label it Bug if the message says bug, Feature Request if it mentions a new feature, or Urgent if it says urgent'
- 3Notis analyzes message content and applies matching labels from your Linear workspace
- 4Test with a message containing one of your keywords
- 5Confirm the issue appears with the correct label in Linear
Questions about this workflow
Can I add multiple labels to a single issue?
Yes. For example, a message saying 'urgent feature for iOS' gets both Urgent and iOS labels if you configure those rules.
What if the message doesn't match any label patterns?
Notis creates the issue without labels, or you can set a default 'Needs Review' label for uncategorized messages.
Can I change the labeling rules later?
Yes. Edit your automation prompt anytime: 'Add Support label for messages from customers in the support chat group' or adjust keywords.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Linear. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Linear actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create a comment
Creates a new comment on a specified linear issue.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Linear. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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