Post customer feedback as Linear comments
Your team discusses a feature in Linear, but customer feedback about that feature is siloed in WhatsApp. Notis bridges that gap by posting incoming WhatsApp messages as comments on the relevant Linear issue, keeping conversations whole.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Create a comment
Creates a new comment on a specified linear issue.
Why this helps
Customer feedback and updates arrive in WhatsApp, but your team's decision-making happens in Linear. You manually relay messages or decisions get made without full context.
- Feedback stays threaded with issue discussion
- Team sees full context without tool-switching
- Decisions informed by all customer input
- Reduces meeting time spent sharing updates
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Linear to Notis (one-time)
- 2Create the automation: 'When I receive a message on WhatsApp, post it as a comment on the matching Linear issue'
- 3Notis uses keywords or sender info to find the right issue; you can specify which project to monitor
- 4Set your preferred notification channel (Telegram, email, etc.)
- 5Send a test message and confirm it appears as a comment on the correct issue
Questions about this workflow
How does Notis know which issue the message is for?
You can specify keywords or patterns in your automation prompt. For example: 'If the message mentions project names or includes #issue-id, post it as a comment on that specific issue'.
Will duplicate comments be created?
No. Notis avoids duplicates by checking if a similar comment from the same sender already exists on the issue.
Can I moderate before comments appear?
Yes. Set your automation to 'pending review' mode, and Notis sends you a notification with the message. Approve it and it posts as a comment, or reject it if needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Linear. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Linear actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create a comment
Creates a new comment on a specified linear issue.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Linear. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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