Search Linear for related issues when WhatsApp messages arrive
A customer messages you with feedback. Before responding or creating a new issue, you want to know: are there existing issues about this topic? Notis intercepts the message, searches your Linear workspace for related issues, and shows you the matches in WhatsApp. You see context instantly, decide whether to comment on an existing issue or create a new one.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
List Linear issues
Lists non-archived linear issues; if project id is not specified, issues from all accessible projects are returned. can also filter by assignee id to get issues assigned to a specific user.
Why this helps
You create duplicate issues because you don't know what already exists. Time is wasted searching Linear.
- Duplicate issues eliminated through search
- Context retrieved instantly in WhatsApp
- Faster decision-making
- Better issue organization
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Linear integrations
- 2Create the automation: 'When I receive a message, search Linear for issues with related keywords and send me a list of matches in WhatsApp'
- 3Configure search logic (keyword matching, project filters, etc.)
- 4Test by sending a message about a known topic
- 5Notis responds with matching issues; tap one to see details or comment
Questions about this workflow
How does Notis decide which issues are related?
It searches by keywords, project, and labels. You can refine the search: 'Find issues about payment if the message mentions billing.'
What if there are too many matches?
Notis sorts by relevance and shows the top 5. Tap 'See more' to browse others.
Can I create an issue from the search result if no matches exist?
Yes. Notis shows: 'No issues found. Create one? Tap here.' One tap and a new issue is created.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Linear. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Linear actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create a comment
Creates a new comment on a specified linear issue.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Linear. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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