Assign Linear issues with WhatsApp quick replies
When a new issue arrives, your team discusses who should own it in WhatsApp, then someone has to open Linear to actually assign it. Notis sends interactive buttons directly in WhatsApp: tap your team member's name and the issue is assigned instantly.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Update issue
Updates an existing linear issue using its `issue id`; requires at least one other attribute for modification, and all provided entity ids (for state, assignee, labels, etc.) must be valid.
Why this helps
Task assignment gets delayed because you need to switch to Linear. People volunteer verbally but the issue stays unassigned until someone remembers to do it in the app.
- Assign issues without opening Linear
- Removes assignment bottleneck
- Team accountability established instantly
- Decision made where the conversation happens
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Linear integrations
- 2Set up the automation: 'When an issue is mentioned, send quick-reply buttons listing my team members. Let me tap to assign'
- 3Notis fetches your Linear team member list and creates buttons for each
- 4Test by triggering an issue notification and tapping a team member's name
- 5Verify the issue is now assigned to that person in Linear
Questions about this workflow
Can I assign to myself?
Yes. A common setup includes a 'Assign to Me' button for quick self-assignment.
What if I have a large team?
Notis can show a curated list of team members (e.g., only your immediate squad) or ask you to specify: 'Show buttons for Design, Product, and Eng team leads'.
Can I assign to multiple people?
Linear typically allows one primary assignee, but you can use the automation to add team members as watchers or collaborators if needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Linear. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Linear actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create a comment
Creates a new comment on a specified linear issue.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Linear. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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