Turn WhatsApp Button Selections into Jira Issues
Let customers report bugs, feature requests, or questions with one tap—Notis creates the ticket automatically.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
You send interactive WhatsApp buttons to gather feedback, but the responses stay scattered. There's no structured way to track which option they selected or tie it to actual work.
- Feedback is automatically categorized by customer intent
- No manual data entry needed—one button press creates the ticket
- Reduces back-and-forth clarification messages
- Clear distinction between bugs, features, and questions
Setup
Build it in a few focused steps.
- 1Set up WhatsApp and Jira in Notis.
- 2Create a new automation with 'Interactive Button Reply' as your trigger and 'Create Issue' as the action.
- 3Write your instruction: 'When a customer taps a button for bug report, feature request, or question, create the corresponding issue type in Jira.'
- 4Add a notification channel and send a test WhatsApp button message to confirm it works.
Questions about this workflow
Can I use different issue types based on which button they tap?
Absolutely. Your instruction can say 'if they tap Feature, create a Story; if they tap Bug, create a Bug issue.'
What context goes into the issue?
The customer's selection is included, plus their WhatsApp profile and any message they sent before tapping the button.
How do I send the interactive buttons in the first place?
You set up the WhatsApp message templates in Facebook Business Manager. Notis then automates what happens when someone responds to them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Jira. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Jira actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Add Attachment
Uploads and attaches a file to a jira issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Jira. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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