Transform WhatsApp Messages into Tracked Jira Tasks
Every customer message becomes a trackable task—no more lost conversations buried in WhatsApp.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Urgent customer messages arrive in WhatsApp but never make it into your project backlog. By the time you remember, the context is gone and you've missed follow-ups.
- All customer conversations become tracked backlog items
- No more dropped customer requests or follow-ups
- Full message context preserved in Jira for team visibility
- Reduces app-switching between WhatsApp and Jira
Setup
Build it in a few focused steps.
- 1Connect your WhatsApp Business account and Jira workspace to Notis (one-time setup in the portal).
- 2In Notis, create a new automation: choose 'New Message Received' as your trigger and 'Create Issue in Jira' as the action.
- 3Write your instruction in plain language: e.g., 'When a customer messages WhatsApp, create a task in my Backlog project with their message as the description.'
- 4Pick the Slack or email channel where Notis will report each run, then test with a real customer message.
Questions about this workflow
Will this create duplicate tasks if a customer sends multiple messages?
By default, each message creates one task. You can refine the automation to group related messages or skip certain keywords using plain-language instructions.
Can I capture media attachments (photos, documents) from WhatsApp?
Yes. The automation can attach media files to the corresponding Jira issue so your team has the full context.
What if I only want to track messages from specific contacts?
You can add a plain-language filter like 'only create tasks for messages from customer accounts' or 'skip internal team messages.'
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Jira. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Jira actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Add Attachment
Uploads and attaches a file to a jira issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
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When this happens · Trigger
Do this · Action
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