Link WhatsApp Media to Your Jira Tickets
Customers send you screenshots and files over WhatsApp—now they automatically land in the right Jira ticket.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Add Attachment
Uploads and attaches a file to a jira issue.
Why this helps
Customers attach screenshots or documents via WhatsApp, but the files stay in the chat. By the time you find them again, you've already described the issue without the reference material.
- No more hunting through WhatsApp for customer attachments
- All evidence and context stored with the issue
- Faster debugging with screenshots already in Jira
- Audit trail of customer-provided material
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Jira integrations to Notis.
- 2Create an automation with 'New Message Received' as the trigger and 'Add Attachment to Issue' as the action.
- 3Instruct Notis: 'When a customer sends a file or photo on WhatsApp, attach it to the matching Jira issue.'
- 4Select your notification channel and test by sending a screenshot through WhatsApp.
Questions about this workflow
What file types are supported?
All common formats: images (PNG, JPG, GIF), PDFs, documents, and videos. WhatsApp's supported media types are automatically handled.
Do file attachments take up extra Jira storage?
Files are stored in Jira's native attachment system, so they count toward your Jira instance's storage limits.
Can I attach media to multiple issues?
Yes. Your instruction can specify where media should go, like 'attach to the issue mentioned in the message' or 'attach to issue ID 456.'
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Jira. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Jira actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Add Attachment
Uploads and attaches a file to a jira issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Jira. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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