Give Customers Visibility into Their Jira Issues
Customers message about an issue, then get left in the dark. Notis adds them as watchers so they see progress in real time.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Why this helps
A customer reaches out about a problem, but they have no way to follow the ticket. You end up sending manual updates over WhatsApp while your team updates Jira separately.
- Customers get real-time updates without asking
- Reduces back-and-forth status update messages
- Customers feel ownership and transparency
- One less communication channel to manage
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Jira integrations to Notis.
- 2Create an automation with 'New Message Received' and 'Add Watcher to Issue' as the action.
- 3Instruct Notis: 'When a customer messages about their issue, add them as a watcher to the matching Jira ticket.'
- 4Set your notification channel and send a test customer message to confirm the workflow.
Questions about this workflow
How does Notis know the customer's Jira account?
If they already have a Jira login, Notis uses their email. You can also configure it to create guest accounts for external customers.
Will adding customers as watchers expose sensitive information?
They'll only see the issues you specify in your instruction. You control what they have access to.
Can customers still message you, or are they expected to use Jira?
They continue messaging you on WhatsApp. The watcher status means they'll also get Jira notifications, so you have two communication channels.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Jira. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Jira actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Add Attachment
Uploads and attaches a file to a jira issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Jira. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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