Turn WhatsApp Support Messages Into Tracked Tickets
Your customers message WhatsApp. Notis converts each message into a support ticket in your Google Sheet, with sender info and timestamp.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Batch update spreadsheet
Updates a specified range in a google sheet with given values, or appends them as new rows if `first cell location` is omitted; ensure the target sheet exists and the spreadsheet contains at least one worksheet.
Why this helps
Support requests scatter across WhatsApp, email, and chat—and you lose track of who needs help and when.
- Every customer issue gets tracked in one place
- Reduce response time by 50%—see all open tickets at a glance
- Stop duplicating work across multiple channels
Setup
Build it in a few focused steps.
- 1Connect your WhatsApp Business Account and Google Sheets to Notis.
- 2In your Notis portal, create a new automation with this prompt: 'When a message arrives on WhatsApp, update my support-tickets sheet with sender name, message, received time, and status: open.'
- 3Select 'New Message Received' as your trigger.
- 4Pick your notification channel so you're alerted when new tickets appear.
- 5Send yourself a test message and confirm it appears in your support tracker.
Questions about this workflow
How do I assign tickets to team members?
Tell Notis to add an 'assigned to' column and mention team names or roles in your prompt. Notis will auto-assign based on your rules or leave blank for manual assignment.
Can I set priority levels automatically?
Yes. Describe your priority rules in plain language—e.g., 'urgent if the message contains complaint keywords'—and Notis will tag them automatically.
What happens to resolved tickets?
Your team updates the status column in the sheet to 'closed' or 'resolved.' Notis never deletes tickets—they stay in the sheet for your records.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Google Sheets. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Google Sheets actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Add Sheet to Spreadsheet
Adds a new sheet (worksheet) to a spreadsheet. use this tool to create a new tab within an existing google sheet, optionally specifying its title, index, size, and other properties.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Aggregate Column Data
Searches for rows where a specific column matches a value and performs mathematical operations on data from another column.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Append Dimension
Tool to append new rows or columns to a sheet, increasing its size. use when you need to add empty rows or columns to an existing sheet.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Batch get spreadsheet
Retrieves data from specified cell ranges in a google spreadsheet; ensure the spreadsheet has at least one worksheet and any explicitly referenced sheet names in ranges exist.
Batch update spreadsheet
Updates a specified range in a google sheet with given values, or appends them as new rows if `first cell location` is omitted; ensure the target sheet exists and the spreadsheet contains at least one worksheet.
Batch Update Values by Data Filter
Tool to update values in ranges matching data filters. use when you need to update specific data in a google sheet based on criteria rather than fixed cell ranges.
Clear Basic Filter
Tool to clear the basic filter from a sheet. use when you need to remove an existing basic filter from a specific sheet within a google spreadsheet.
Clear spreadsheet values
Clears cell content (preserving formatting and notes) from a specified a1 notation range in a google spreadsheet; the range must correspond to an existing sheet and cells.
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When this happens · Trigger
Do this · Action
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