Auto-log WhatsApp interactive choices
When a client clicks a button on your WhatsApp form, Notis instantly creates a Gmail draft that documents their choice. No manual note-taking, no lost data.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Why this helps
Clients click buttons on your interactive forms but you have no permanent record of their choices. You lose track of who picked what, and you can't audit decisions later.
- Every customer decision is automatically documented
- You have a searchable record in Gmail for compliance or review
- No manual transcription—Notis handles it
- Works for sales forms, surveys, confirmations, anything with buttons
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Gmail to Notis.
- 2Tell Notis: "When someone clicks a button in a WhatsApp interactive message, create a Gmail draft that logs their choice, the timestamp, and any context."
- 3Set the trigger to "Interactive Reply Received".
- 4Choose your notification channel.
- 5Send a test interactive message and verify the draft appears in Gmail.
Questions about this workflow
Will the draft include the customer's name?
Yes. Notis captures the sender's name or phone number and includes it in the draft.
What if I want different draft formats for different buttons?
You can tell Notis to vary the draft based on which button was clicked.
Can I send this draft to other team members?
Yes. Once the draft is created, you can forward it or CC team members, or have Notis send it directly.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Gmail. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Gmail actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Gmail. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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