Auto-label WhatsApp messages in Gmail
Your inbox gets swamped. Notis reads each WhatsApp message and automatically applies the right label (client, urgent, follow-up) so your inbox sorts itself.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Why this helps
Messages pile up and you have no idea which are urgent, which are FYI, which need follow-up. Manual labeling feels like a chore your ADHD brain rebels against.
- Inbox triages itself—no manual sorting
- Urgent messages stay visible and front-loaded
- Follow-ups get their own label so you never forget them
- Cognitive load drops: labels do the thinking for you
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Gmail to Notis.
- 2Create the labels you want in Gmail (e.g., 'WhatsApp—Urgent', 'WhatsApp—Client', 'WhatsApp—FYI').
- 3Tell Notis: "When a WhatsApp message arrives, read its content and apply the right label." Describe what each label means.
- 4Set the trigger to "New Message Received".
- 5Test by sending different types of messages and confirming they get labeled correctly.
Questions about this workflow
How does Notis know which label to apply?
You describe the criteria in plain language (e.g., 'Urgent = mentions a deadline or problem, Client = from a customer').
Can I change the labels later?
Yes. Tell Notis to update the automation and it will use new labels on future messages.
What if a message fits multiple labels?
Notis can apply multiple labels. You decide in the setup if each message gets one label or multiple.
When this happens · Trigger
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Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Gmail. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Gmail actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Gmail. Any combination from 985+ integrations.
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