Auto-Create Contact Records from WhatsApp Messages
Stop copying numbers into your CRM manually. Every WhatsApp message triggers an automatic contact record in Airtable, complete with message content and timestamp.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Why this helps
You're juggling WhatsApp conversations with a dozen leads, but manually entering each one into Airtable feels like extra work—so some slip through the cracks. By the time you remember to log them, you've lost momentum and context.
- No lost leads: every new message is logged before you forget
- Instant contact database: phone, message content, and timestamp captured automatically
- One source of truth: WhatsApp conversations linked to Airtable records
- Less cognitive load: focus on responding, not on logging
Setup
Build it in a few focused steps.
- 1Connect your WhatsApp Business account to Notis (one-time, via the portal).
- 2Connect your Airtable workspace to Notis (one-time).
- 3Ask Notis: 'Whenever I get a new WhatsApp message, create a contact record in Airtable with the sender's number, name, and message content.'
- 4Choose your preferred channel (email, WhatsApp, or Telegram) for run notifications.
- 5Test by sending yourself a test message from a new number.
Questions about this workflow
Will duplicate records be created if the same person messages twice?
Notis will create a new record for each message by default. You can ask Notis to check for existing records and update them instead—just mention that in your automation prompt.
What fields are captured?
By default: sender phone, sender name (if available), message text, and timestamp. You can ask Notis to capture media attachments or custom metadata too.
Does this work for group chats?
Yes. Group messages will log the group name and individual sender info. You can set up filters (e.g., 'only from direct messages, not groups') in your automation prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Airtable. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Airtable actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create Field
Creates a new field within a specified table in an airtable base.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Airtable. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7 days free trial with 20$ free usage included.
No card. Works with personal or business Airtable.