Refund Customers Without Leaving Telegram
Customer says "I need a refund for order #12345" on Telegram. Notis instantly creates the refund in Stripe and confirms it back in the same chat—one message, one action, done.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Why this helps
Customer requests a refund on Telegram, you manually look up their charge in Stripe, process the refund, then come back to confirm. Slow, error-prone, and adds friction to customer trust.
- Approve and issue refunds in seconds without opening the Stripe dashboard
- Build customer trust by confirming refunds instantly in the chat where they asked
- Reduce manual data entry—extract charge ID or order number from Telegram message
- Track all refunds with Notis notifications for accounting and disputes
Setup
Build it in a few focused steps.
- 1Connect Telegram and Stripe to Notis.
- 2Create an automation: "When a customer asks for a refund on Telegram and includes an order number or charge ID, create a full refund in Stripe."
- 3Select "New Message Received" as the trigger.
- 4Choose your support channel and notification method.
- 5Test by asking Notis to refund a charge—confirm it appears in Stripe and Notis reports it in your channel.
Questions about this workflow
How does Notis know which charge to refund?
Include the charge ID, order number, or invoice ID in your Telegram message. Notis extracts it and looks it up in Stripe automatically.
Can I do partial refunds?
Yes. Mention the refund amount in your message (e.g., "refund $25 of the $100 charge") and Notis will process a partial refund.
Will the customer see the refund immediately?
Notis processes it in Stripe immediately. The customer will see it in their bank account within 1–3 business days, depending on their payment method.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Stripe. A trigger fires from one place; an action lands in another.
Telegram triggers
Stripe actions
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Not just Telegram and Stripe. Any combination from 985+ integrations.
When this happens · Trigger
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