Handle Cancellations Without Losing Customers
Customer says "I want to cancel" on Telegram. Notis instantly cancels their subscription in Stripe and sends a confirmation—no back-and-forth, no delays.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Why this helps
When customers ask to cancel on Telegram, you have to manually log into Stripe, find their subscription, and process the cancellation. By then, they've already moved on.
- Process cancellations instantly—honor customer requests without Stripe dashboard access
- Reduce churn friction by making the cancellation experience smooth
- Keep the conversation in Telegram for a better offboarding experience
- Track all cancellations with automatic notifications for retention follow-up
Setup
Build it in a few focused steps.
- 1Connect Telegram and Stripe to Notis.
- 2Create an automation: "When a customer says they want to cancel their subscription on Telegram, cancel it in Stripe at the end of their billing period."
- 3Select "New Message Received" as the trigger.
- 4Choose your customer support channel.
- 5Test by asking Notis to cancel a subscription and confirm it shows as canceled in Stripe.
Questions about this workflow
Will the customer lose access immediately or at the end of the billing cycle?
By default, subscriptions are canceled at the end of the current billing period (they keep access until then). You can adjust this in your instruction if needed.
Can I capture a reason why they're canceling?
Yes. Ask them why in Telegram before Notis cancels, then include the reason in your automation instruction for your records.
Can I trigger a win-back workflow after cancellation?
Notis can send you a notification when a cancellation happens, which you can use to manually start a win-back sequence, or connect to a follow-up automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Stripe. A trigger fires from one place; an action lands in another.
Telegram triggers
Stripe actions
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Not just Telegram and Stripe. Any combination from 985+ integrations.
When this happens · Trigger
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