Route Webhook Customer Feedback to Slack Threads
When customers submit feedback through a webhook, Notis posts it to a Slack channel as a thread so your team can collaborate on responses.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Post message to channel
Deprecated: posts a message to a slack channel, direct message, or private channel. use `send message` instead.
Why this helps
Customer feedback comes through different channels and gets lost. Without a centralized Slack record, feedback loops are broken and opportunities for improvement are missed.
- All customer feedback in one Slack channel
- Team can discuss and respond collaboratively
- Feedback organized by thread for easy tracking
- Faster feedback loop leads to better products
Setup
Build it in a few focused steps.
- 1Connect Slack to Notis and set up your feedback collection system with webhook capability.
- 2Create a new automation with trigger 'notis_webhook'.
- 3Write the prompt: 'When feedback is received, post it to the customer-feedback Slack channel as a threaded message with metadata'.
- 4Test by sending feedback through the webhook and verifying it appears in Slack.
Questions about this workflow
What feedback systems can I use?
Any system with webhook support: Typeform, custom forms, AI feedback tools, or even Telegram feedback if you've set that up.
Can I include the customer's contact info in the Slack message?
Yes. Your automation can extract and display customer name, email, or ID so your team can follow up.
What if a customer sends multiple feedback items?
Each submission becomes its own Slack thread. Your team can see the volume and patterns easily.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Slack. A trigger fires from one place; an action lands in another.
Telegram triggers
Slack actions
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Telegram and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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