Convert Customer Feedback into Actionable Linear Issues
Customer feedback is gold but scattered. When feedback is shared in Telegram, Notis instantly creates a Linear issue so your team can see, prioritize, and respond to every customer concern.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Customers share feedback in Telegram but it never gets acted on. Issues get buried in chat, customers don't know if anyone heard them, and your team misses the signals about what's wrong.
- Every piece of customer feedback gets tracked and visible
- Your team knows exactly what customers are complaining about
- Feedback gets prioritized and assigned for action
- Reduced response time to customer concerns
Setup
Build it in a few focused steps.
- 1Connect Telegram and Linear to Notis.
- 2Tell Notis: 'When customer feedback is shared in Telegram, create a Linear issue so we can track and address it.'
- 3Identify which Telegram channel or chat receives customer feedback.
- 4Choose the Linear project for feedback issues.
- 5Test by posting sample feedback and verifying the Linear issue creation.
Questions about this workflow
How do I track which customer the feedback came from?
Notis captures the Telegram message author and includes it in the Linear issue. You can add customer context to the description.
Can I set priority based on how many people mention the same issue?
Yes. You can ask Notis to track duplicates and automatically increase priority for issues mentioned multiple times.
Will customers get notified that their feedback was added to Linear?
Only if you configure Notis to send a Telegram reply. By default, feedback silently becomes a Linear issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Linear. A trigger fires from one place; an action lands in another.
Telegram triggers
Linear actions
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create a comment
Creates a new comment on a specified linear issue.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Not just Telegram and Linear. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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