Customer Feedback Updates Automatically in Hubspot
Your customer sends feedback in Telegram, then edits it to clarify. That edit needs to flow into Hubspot so your feedback record stays accurate and complete.
Trigger
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Action
Create batch of feedback submissions
Creates a batch of feedback submissions in hubspot, ideal for bulk imports; all property names, `associationtypeid`s, and association `to id`s must reference existing entities in hubspot.
Why this helps
Customers refine their feedback in Telegram (they edit messages to add nuance), but your Hubspot feedback record is stuck at the original, incomplete version. You miss important context and can't see how their thinking evolved.
- Hubspot feedback records stay current with the latest customer perspective
- You never miss important clarifications or additions to feedback
- Reduces manual note-taking and CRM updates
- Improves the accuracy of your feedback data
Setup
Build it in a few focused steps.
- 1Connect Telegram and Hubspot to Notis.
- 2Create an automation: 'When a feedback message is edited in Telegram, update the corresponding feedback record in Hubspot with the new text.'
- 3Choose Telegram as your trigger (Notis selects 'Message Edited'), pick your notification channel.
- 4Send test feedback to Telegram, edit it, and verify Hubspot feedback record reflects the edit.
Questions about this workflow
How does Notis know which feedback record to update?
It uses the original message ID and sender info to match the edit to the right Hubspot feedback record.
Does it create a record if one doesn't exist yet?
No. It only updates existing records. If you're editing feedback that hasn't been synced yet, ask Notis to create it first.
Does it show the edit history?
Notis updates the text, but if you need to see that it was edited, you can ask Notis to add a note like 'Updated from Telegram edit.'
Can I add tags or categories from the edit?
Yes. E.g., if an edit includes 'bug' or 'feature request,' Notis can tag it accordingly in Hubspot.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Hubspot. A trigger fires from one place; an action lands in another.
Telegram triggers
Hubspot actions
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Add asset association
Associates an existing asset ('form', 'object list', or 'external web url') with a specified hubspot marketing campaign.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Add token to event template
Adds a new custom data token to an existing event template for a specified hubspot application, optionally populating a crm object property if objectpropertyname is provided.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Archive email
Archives the hubspot email specified by `emailid` by moving it to the recycling bin, making it inaccessible unless restored.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Archive a batch of emails by ID
Archives multiple hubspot crm emails by id; ids must exist as archiving is irreversible.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Archive a batch of quotes by id
Archives a batch of existing, non-archived quotes by their ids; this action is irreversible and useful for managing outdated or irrelevant quotes.
Archive batch of companies by id
Archives a batch of companies by their unique ids; targeted companies must exist, not be previously archived, and this api operation is irreversible.
Archive batch of contacts by id
Archives a batch of existing contacts by their hubspot crm ids, rendering them inactive; this action is irreversible via the api and requires manual restoration or a separate unarchive endpoint.
Archive batch of deals by id
Archives a batch of existing deals by their unique hubspot ids, removing them from active views and reports (soft delete); archived deals may be restorable.
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When this happens · Trigger
Do this · Action
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