Welcome New Subscribers with Automated Onboarding
The second a subscription starts in Stripe, Notis sends a WhatsApp onboarding template. New subscribers get immediate guidance; you skip the welcome-email scramble.
Trigger
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Action
Send template message
Send a template message to a whatsapp number.
Why this helps
A new subscription comes through but you're mid-task. You forget to send onboarding, the customer gets lost, and they email in confused. You're scrambling to catch up.
- Subscribers get next-steps the instant they join
- Onboarding is consistent—no two subscriptions are different
- You're not manually sending welcome messages anymore
Setup
Build it in a few focused steps.
- 1Connect Stripe and WhatsApp to Notis.
- 2Design your onboarding template (e.g., welcome message, access link, first-step task).
- 3Submit it to WhatsApp for approval.
- 4In Notis, create: 'Send my onboarding template when a new subscription is added in Stripe.'
- 5Once approved, test by creating a test subscription and verifying the template arrives.
Questions about this workflow
Can I include different templates for different subscription tiers?
Yes. Set up multiple automations—one per tier—and Notis sends the right template based on the subscription level.
How do I know when someone completes onboarding?
Notis logs every message send and can track if they click links in the template. You get a summary in your report channel.
What if the customer hasn't texted me yet?
Notis queues the template. Once they reach out, Notis sends it with the next message so no onboarding is lost.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Whatsapp. A trigger fires from one place; an action lands in another.
Stripe triggers
Whatsapp actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Product Created Trigger
Triggered when a product is created in Stripe
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Not just Stripe and Whatsapp. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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