Confirm Subscription Cancellations Instantly Over WhatsApp
When a subscription is deleted in Stripe, Notis sends a WhatsApp confirmation. Customers feel heard, you stop wondering if the cancellation went through.
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
A subscription is cancelled but you never confirm it. The customer wonders if it actually stuck. Support tickets pile up. You're replying to 'did it cancel?' all week.
- Customers feel the cancellation was processed (no limbo stress)
- Fewer support tickets asking for confirmation
- You can offer alternatives or discounts to win them back
Setup
Build it in a few focused steps.
- 1Connect Stripe and WhatsApp to Notis.
- 2Tell Notis: 'Send a WhatsApp message when a subscription is deleted in Stripe. Include a goodbye, maybe ask why, and offer a re-subscribe discount if they change their mind.'
- 3Customize the tone—grateful, brief, respectful of their choice.
- 4Test by cancelling a test subscription and checking for the WhatsApp message.
- 5Each cancellation will be logged in Notis so you can track who's leaving and why.
Questions about this workflow
Can I include a discount offer?
Yes. Tell Notis to add a limited-time discount code or a '20% off if you return' message. It's a great re-engagement hook.
Should I ask why they cancelled?
Absolutely, if your tone invites it. Keep it simple: 'We'd love to know what we missed. One-word reply?' You'll get valuable feedback.
What if they resubscribe soon after?
Notis logs all cancellations and re-subs. You can see patterns in your analytics to improve retention.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Whatsapp. A trigger fires from one place; an action lands in another.
Stripe triggers
Whatsapp actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Product Created Trigger
Triggered when a product is created in Stripe
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Not just Stripe and Whatsapp. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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