Help Customers Recover Failed Payments with One Tap
When a Stripe payment intent fails, Notis sends a WhatsApp message with buttons: 'Retry Payment' or 'Chat with Support.' Customers get help fast; you stop chasing retries.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Send interactive buttons
Send an interactive button message to a whatsapp number. button messages allow users to quickly respond by tapping up to 3 predefined buttons. perfect for yes/no questions, quick choices, or call-to-action scenarios. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
You get a payment failure alert but don't know if the customer is trying to fix it, frustrated, or just gone. They have to email you to retry. Momentum is lost.
- Customers can retry in three taps without leaving WhatsApp
- Support requests are tagged with context (which payment failed, when)
- You recover revenue that would otherwise be lost to friction
Setup
Build it in a few focused steps.
- 1Connect Stripe and WhatsApp Business to Notis.
- 2Tell Notis: 'When a payment intent fails, send buttons: Retry Payment and Contact Support.'
- 3Notis asks which support link to use (Calendly, email, chat widget—your choice).
- 4Set your report channel and test with a failed intent.
- 5Each button click logs to Notis so you see who's retrying vs. requesting help.
Questions about this workflow
Can customers actually retry from the button?
Yes. The Retry button links to a secure payment page (hosted in Stripe or your app) so they re-enter their info safely.
What if they click Support?
Notis logs the click and sends them to your support link. You're notified so you can follow up proactively.
Can I customize the button labels?
Of course. Say something like 'Update Card' and 'Call Us' if that fits your tone better.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Whatsapp. A trigger fires from one place; an action lands in another.
Stripe triggers
Whatsapp actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Product Created Trigger
Triggered when a product is created in Stripe
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Not just Stripe and Whatsapp. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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