Turn Failed Charges into Support Conversations, Not Lost Sales
When a charge fails, Notis sends a WhatsApp with two buttons: 'Retry Now' or 'Get Help.' Customers fix it instantly; lost revenue is recovered.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Send interactive buttons
Send an interactive button message to a whatsapp number. button messages allow users to quickly respond by tapping up to 3 predefined buttons. perfect for yes/no questions, quick choices, or call-to-action scenarios. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
A charge fails and you send a cold email asking them to retry. They ignore it, you chase them, and by then they've bought from a competitor.
- Customers retry 3x more often when the option is immediate and in-chat
- Support requests include payment context, so reps solve issues faster
- You recover revenue that emails would lose
Setup
Build it in a few focused steps.
- 1Connect Stripe and WhatsApp Business to Notis.
- 2Tell Notis: 'When a charge fails, send two buttons: Retry Now and Get Help. Link Retry to our payment page and Help to our support chat.'
- 3Notis will ask for your payment and support URLs—provide them and Notis handles the rest.
- 4Test with a declined card and verify both buttons work.
- 5Monitor in Notis to see retry vs. help rates and optimize over time.
Questions about this workflow
How do I know which customers actually retry?
Notis logs every button click. You get a summary: 50% retried, 30% got help, 20% ignored. You can follow up on the ignores.
What if both buttons are useless for a specific error?
You can customize based on error type. Tell Notis: 'If it's a card decline, offer Retry. If it's a 3D Secure fail, offer Help or Try Different Card.'
Can I track which customers retry after this message?
Yes. Notis tags their contact record with 'payment-retry-offered' so you can see who responded and how.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Whatsapp. A trigger fires from one place; an action lands in another.
Stripe triggers
Whatsapp actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Product Created Trigger
Triggered when a product is created in Stripe
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Not just Stripe and Whatsapp. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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