Instant Payment Failure Alerts Keep Customers in the Loop
The second a charge fails in Stripe, Notis sends a WhatsApp message to the customer. No delayed emails, no guessing—they know now and can fix it.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
A charge fails and you don't find out until you reconcile your dashboard. By then, a week has passed. The customer is upset. You're embarrassed. Revenue is gone.
- Customers know instantly and can retry before they lose faith
- You spot patterns in payment issues in real time
- Recovery rate goes up because you're not waiting to tell them
Setup
Build it in a few focused steps.
- 1Connect Stripe and WhatsApp to Notis.
- 2Tell Notis: 'Send a WhatsApp message to customers when a charge fails in Stripe.'
- 3Customize the message if you like—e.g., 'include an update card link' or 'be friendly and supportive.'
- 4Set your run-report channel so you see every alert.
- 5Test with a failed charge (ask your processor or test a declined card) and confirm the WhatsApp message sends.
Questions about this workflow
Can I include a link to update payment info?
Absolutely. Tell Notis to include a secure link to your Stripe billing portal or custom payment page.
Will this work for subscriptions?
Yes, this catches any failed charge from Stripe's Charges API, including subscription retries.
What if a customer doesn't respond?
Notis sends the alert regardless. Stripe will auto-retry (if you have that enabled), and Notis can send a follow-up reminder if you want.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Whatsapp. A trigger fires from one place; an action lands in another.
Stripe triggers
Whatsapp actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Product Created Trigger
Triggered when a product is created in Stripe
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Not just Stripe and Whatsapp. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7 days free trial with 20$ free usage included.
No card. Works with personal or business Whatsapp.