Catch Churn Before It's Hidden
Losing a subscription stings. Notis sends an immediate Telegram alert when a Stripe subscription is deleted, so you can investigate churn patterns, reach out to the customer, or adjust your offer before it's too late.
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Subscriptions cancel silently. You don't notice until monthly revenue dips or you spot it in a dashboard review days later. By then, the customer is gone and you've lost momentum.
- See churn immediately, not in monthly reviews
- React quickly to understand why they left
- Identify patterns in cancellation
- Reduce lost revenue from unnoticed churn
Setup
Build it in a few focused steps.
- 1Connect Stripe and Telegram to Notis once
- 2Create an automation: 'Alert me on Telegram when a subscription is canceled' or 'Notify me of subscription deletions'
- 3Select 'Subscription Deleted' as your trigger
- 4Choose a churn tracking channel or your urgent alerts chat
- 5Test by canceling a trial subscription in Stripe and checking for the Telegram alert
Questions about this workflow
Will this catch automatic cancellations and manual ones?
Yes. Notis alerts you whether the subscription was canceled by the customer, by an admin, or due to failed payment handling.
Can I track the reason for cancellation?
Stripe doesn't always capture cancellation reasons, but Notis can include any metadata available. Consider asking the customer for feedback in your cancellation flow, which Notis can then reference.
Should I set up a separate automation to reach out automatically?
You can. Create a follow-up automation that sends a Telegram reminder to ask the customer for feedback, or draft a win-back email when you see a cancellation alert.
Can I see a daily churn summary instead of individual alerts?
Use a Notis webhook or cron trigger to create a daily churn report and send it to Telegram each morning—that groups all cancellations so you're not alert-fatigued.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Telegram. A trigger fires from one place; an action lands in another.
Stripe triggers
Telegram actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Delete Message
Delete a message, including service messages, with certain limitations.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Edit Message
Edit text messages sent by the bot.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Product Created Trigger
Triggered when a product is created in Stripe
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Not just Stripe and Telegram. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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