Turn Payment Failures Into Guided Retries
Failed payments leave customers confused and feeling stuck. Notis sends retry instructions as a Telegram document immediately, so they know exactly what to do and can complete the purchase without waiting for your help.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Send Document
Send general files (documents) to a telegram chat using the bot api.
Why this helps
Payment failures trigger customer support tickets and back-and-forth email. Customers don't know if they should retry, change cards, or try another method. Revenue stalls while you respond.
- Reduce support tickets from confused customers
- Guide them to fix payment issues themselves
- Recover revenue from salvageable failed payments
- Automate the repetitive retry message
Setup
Build it in a few focused steps.
- 1Connect Stripe and Telegram to Notis
- 2Create an automation: 'When a payment intent fails, send the customer a Telegram document with clear retry steps: try a different card, check their balance, or contact support'
- 3Set the trigger to 'Payment Intent Failed'
- 4Route instructions to customer Telegram chats or a support channel
- 5Test by creating a failed payment in Stripe and checking the Telegram message
Questions about this workflow
Should the retry instructions include the original payment amount?
Yes. Include the amount, date, and what to retry in one clear document so there's no confusion. Notis can pull all that from Stripe.
Can I include a retry link?
Yes. Tell Notis to include a link to the Stripe customer portal or a checkout retry page so they can immediately retry without your help.
Will this also work for subscription payment failures?
Yes. If you're using invoices or subscriptions, create a separate automation for 'Invoice Payment Failed' to cover both one-time charges and recurring billing.
Should I follow up if they don't retry within 24 hours?
You can create a separate automation using a Notis webhook to check for unresolved failures and send a follow-up reminder after 24 hours.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Telegram. A trigger fires from one place; an action lands in another.
Stripe triggers
Telegram actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Delete Message
Delete a message, including service messages, with certain limitations.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Edit Message
Edit text messages sent by the bot.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Product Created Trigger
Triggered when a product is created in Stripe
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Not just Stripe and Telegram. Any combination from 985+ integrations.
When this happens · Trigger
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