Turn Declined Charges Into Self-Service Recovery
Declined charges mean confused customers reaching out for help. Notis sends a document immediately explaining why the charge failed and how to fix it—giving them answers without requiring your support response.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Send Document
Send general files (documents) to a telegram chat using the bot api.
Why this helps
Customers don't understand decline codes. They reach out confused, creating support tickets that delay their purchase and frustrate everyone. Revenue hangs in limbo.
- Reduce support burden from confused customers
- Enable self-service recovery
- Recover revenue from salvageable failures
- Automate repetitive decline explanations
Setup
Build it in a few focused steps.
- 1Connect Stripe and Telegram to Notis
- 2Create an automation: 'When a charge is declined, send the customer a Telegram document explaining the reason (insufficient funds, expired card, etc.) and retry steps'
- 3Set the trigger to 'Charge Failed'
- 4Route documents to customer Telegram chats
- 5Test with a failed charge in Stripe test mode
Questions about this workflow
How does Notis know which reason code corresponds to the charge?
Notis pulls the decline reason directly from Stripe (e.g., 'insufficient_funds' or 'lost_card'). It translates that into plain language for the customer.
Can I personalize the document with my branding?
Yes. Tell Notis: 'Use my company colors and logo in the document header' and it will create a branded recovery guide that feels like it came from you.
What if the same customer has multiple declines?
Each decline triggers its own message. If they're declining repeatedly, tell Notis to flag patterns (e.g., 'if this customer has 3+ declines in a week, send me an alert to reach out personally').
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Telegram. A trigger fires from one place; an action lands in another.
Stripe triggers
Telegram actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Delete Message
Delete a message, including service messages, with certain limitations.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Edit Message
Edit text messages sent by the bot.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Product Created Trigger
Triggered when a product is created in Stripe
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Not just Stripe and Telegram. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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