Build a Churn Archive to Understand Cancellation Patterns
Canceled subscriptions are data. Notis forwards each cancellation to a Telegram archive channel, creating a permanent record you can scroll through to spot patterns: are certain customer segments churning? Did churn spike after a specific event?
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Why this helps
Cancellations are scattered across time and apps. You can't easily see patterns (e.g., 'why did 3 customers from the same cohort churn?'). Churn insight requires detective work.
- Build searchable churn records
- Spot cancellation patterns over time
- Understand who's leaving and when
- Use churn data to improve retention
Setup
Build it in a few focused steps.
- 1Connect Stripe and Telegram to Notis
- 2Create an automation: 'When a subscription is deleted in Stripe, forward the cancellation details to my churn archive Telegram channel'
- 3Set the trigger to 'Subscription Deleted'
- 4Create a dedicated Telegram channel (e.g., #churn-archive) and route all cancellations there
- 5Test by canceling a subscription and checking the archive
Questions about this workflow
What information gets forwarded to the archive?
Subscriber name, plan, cancellation date, and any reason if captured. You can customize to include next billing date or subscription duration.
Can I search the archive easily?
Telegram's search works within a channel. Over time, you'll build a searchable churn library. You can also tell Notis to tag cancellations (e.g., '#enterprise' or '#trial-only') for easier filtering.
Should I also send this to a spreadsheet for analysis?
You can set up a separate automation to log cancellations in a Google Sheet or Airtable. Telegram archive is for quick reference; sheets are better for long-term analysis.
Can I see churn reasons automatically?
Only if Stripe captures cancellation reasons in your checkout flow. If you're not collecting reasons, ask Notis to include a reminder to reach out to churners and ask why.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Telegram. A trigger fires from one place; an action lands in another.
Stripe triggers
Telegram actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Delete Message
Delete a message, including service messages, with certain limitations.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Edit Message
Edit text messages sent by the bot.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Product Created Trigger
Triggered when a product is created in Stripe
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
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When this happens · Trigger
Do this · Action
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