Celebrate Customer Subscription Anniversaries
Year-long subscriptions are wins worth celebrating. Notis reminds your team on each customer's anniversary to send a personal thank you and explore if they need a larger plan.
Trigger
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Action
Create a reminder
Creates a slack reminder with specified text and time; time accepts unix timestamps, seconds from now, or natural language (e.g., 'in 15 minutes', 'every thursday at 2pm').
Why this helps
Long-term customers quietly renew their subscriptions, and nobody on your team acknowledges the milestone. They feel taken for granted, making them more likely to churn.
- Acknowledge loyal customers and build stronger bonds
- Identify upsell opportunities at renewal moments
- Reduce churn by increasing customer engagement
- Create a culture of customer appreciation
Setup
Build it in a few focused steps.
- 1Connect Stripe and Slack to Notis.
- 2Create an automation: 'When a customer's subscription anniversary arrives, remind the team to celebrate and explore expansion.'
- 3Choose the Slack channel where your customer success or sales team hangs out.
- 4Select the trigger: Subscription Added (or anniversary detection).
- 5Ask Notis to remind you one week before renewal so you can plan an outreach.
Questions about this workflow
How does Notis detect anniversaries?
By looking at subscription start date in Stripe and calculating the anniversary date each year.
Should we offer a discount for renewals?
You could, but a personal thank you is often more powerful. Use the moment to understand if they need more features.
What if the customer is a bad fit for upselling?
Just acknowledge them and let them renew. Not every customer needs an upsell; sometimes keeping them is the win.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Slack. A trigger fires from one place; an action lands in another.
Stripe triggers
Slack actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Product Created Trigger
Triggered when a product is created in Stripe
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Add call participants
Registers new participants added to a slack call.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Stripe and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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