React to Cancellations Before They're Permanent
A cancelled subscription is a crying customer, not a done deal. Notis reminds your team immediately so you can reach out with a discount, a question, or a solution before the door closes.
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
Create a reminder
Creates a slack reminder with specified text and time; time accepts unix timestamps, seconds from now, or natural language (e.g., 'in 15 minutes', 'every thursday at 2pm').
Why this helps
Cancellations happen in Stripe and nobody notices until the monthly revenue report shows a dip. By then, the customer is already using your competitor.
- Recover 10-20% of cancellations with quick outreach
- Understand why customers leave before they're gone
- Reduce churn by offering alternatives before they commit elsewhere
- Turn cancellations into feedback loops
Setup
Build it in a few focused steps.
- 1Connect Stripe and Slack to Notis.
- 2Create an automation: 'When a subscription is deleted, remind the team to reach out with a recovery offer.'
- 3Choose the Slack channel where your customer success team works.
- 4Select the trigger: Subscription Deleted.
- 5Test by deleting a test subscription in Stripe.
Questions about this workflow
Can we auto-send a save offer via email?
Yes. Chain this reminder with an email automation that offers a discount or a call to discuss concerns.
What if the cancellation is due to billing issues, not dissatisfaction?
Ask Notis to check Stripe for failed charges first—if the issue is payment, fixing it might re-activate the subscription.
How long do we have to save them?
Most customers decide within 48 hours. Aim to reach out within a few hours to catch them before they switch.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Slack. A trigger fires from one place; an action lands in another.
Stripe triggers
Slack actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Product Created Trigger
Triggered when a product is created in Stripe
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Add call participants
Registers new participants added to a slack call.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Stripe and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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