Learn Why Customers Leave Before They're Gone
Cancellations are feedback opportunities masquerading as losses. Notis reminds your team to send a quick survey immediately after cancellation—when customers are most honest about what didn't work.
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
Create a reminder
Creates a slack reminder with specified text and time; time accepts unix timestamps, seconds from now, or natural language (e.g., 'in 15 minutes', 'every thursday at 2pm').
Why this helps
Cancelled customers disappear silently. You never know if they left because of price, features, support, or just bad timing. Without that data, you keep making the same mistakes.
- Capture honest feedback from churning customers
- Identify systemic problems before more customers leave
- Find quick wins that might re-activate customers
- Improve your product based on real churn reasons
Setup
Build it in a few focused steps.
- 1Connect Stripe and Slack to Notis.
- 2Create an automation: 'When a subscription is deleted, remind me to send an exit survey.'
- 3Choose the Slack channel where your product or support team works.
- 4Select the trigger: Subscription Deleted.
- 5Prepare a 2-3 question exit survey (price, features, support, timing, other?) with a link to a Google Form or Typeform.
Questions about this workflow
Can Notis auto-send the survey email?
Yes. You can chain this with an email automation that sends the survey link to the customer immediately.
When's the best time to send the survey?
Within 30 minutes of cancellation, while the decision is fresh in their mind. Don't wait.
How do we handle rude or harsh feedback?
Treat it as a gift. That customer is telling you exactly what broke. Use it to fix the problem for everyone else.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Slack. A trigger fires from one place; an action lands in another.
Stripe triggers
Slack actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Product Created Trigger
Triggered when a product is created in Stripe
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Add call participants
Registers new participants added to a slack call.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Stripe and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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