Never Let a New Subscriber Wait for Onboarding
A customer's first hours as a subscriber are crucial. Notis reminds your onboarding team the moment a subscription starts in Stripe, so they can send a welcome email or call before the customer gets cold feet.
Trigger
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Action
Create a reminder
Creates a slack reminder with specified text and time; time accepts unix timestamps, seconds from now, or natural language (e.g., 'in 15 minutes', 'every thursday at 2pm').
Why this helps
New subscriptions sit in Stripe while your onboarding team is deep in their own work. By the time they start the process, the customer has already tried to log in and failed.
- Start onboarding within minutes, not hours
- Reduce early churn by getting customers to first value fast
- Ensure no subscriber falls through the cracks
- Keep onboarding team focused with clear reminders
Setup
Build it in a few focused steps.
- 1Connect Stripe and Slack to Notis.
- 2Create an automation: 'When a subscription is added, remind the onboarding team to welcome the customer.'
- 3Pick the Slack channel where your onboarding team works.
- 4Select the trigger: Subscription Added.
- 5Test by creating a test subscription in Stripe.
Questions about this workflow
Can we include customer details in the reminder?
Yes. Ask Notis to pull in the customer name, email, and plan type so your team has context.
What if we have different onboarding flows for different subscription tiers?
Create separate automations per tier, or ask Notis to route reminders to different Slack channels based on the plan.
Should we only remind for annual plans, not monthly?
You can filter by billing cycle if you prefer. Some teams only focus hard onboarding on annual deals.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Slack. A trigger fires from one place; an action lands in another.
Stripe triggers
Slack actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Product Created Trigger
Triggered when a product is created in Stripe
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Add call participants
Registers new participants added to a slack call.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Stripe and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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