Turn Payment Intent Failures into Recovery Actions
Failed payment intents are different from failed charges—they're mid-transaction problems that need quick action. Notis reminds your team to activate your retry playbook the moment intent fails.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Create a reminder
Creates a slack reminder with specified text and time; time accepts unix timestamps, seconds from now, or natural language (e.g., 'in 15 minutes', 'every thursday at 2pm').
Why this helps
Payment intents fail silently in Stripe. By the time your team notices, the customer has already given up or moved on to a competitor.
- Catch failed intents before customers abandon their carts
- Execute recovery playbooks consistently
- Improve conversion rates by not losing near-deals
- Reduce dropped balls in payment troubleshooting
Setup
Build it in a few focused steps.
- 1Connect Stripe and Slack to Notis.
- 2Create an automation: 'When a payment intent fails, remind me to follow up with recovery steps.'
- 3Choose the Slack channel for your payment recovery team.
- 4Select the trigger: Payment Intent Failed.
- 5Test with a failed payment and confirm the reminder triggers.
Questions about this workflow
Can Notis auto-send a retry email to the customer?
Yes, you can add a second automation that emails the customer with a retry link when the reminder is created.
What's the difference between payment intent failure and charge failure?
Intent failures are during checkout; charge failures are after. Both need fast action, but they may use different recovery workflows.
How long should we wait before retrying?
Ask Notis to auto-retry after 15 minutes for transient failures, or escalate to manual review if it's a customer bank issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Slack. A trigger fires from one place; an action lands in another.
Stripe triggers
Slack actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Product Created Trigger
Triggered when a product is created in Stripe
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Add call participants
Registers new participants added to a slack call.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Stripe and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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