Support Your Customers Through Payment Failures
Failed payments are a customer service opportunity, not a billing problem. Notis reminds your support team to reach out with solutions—a new payment method, an alternative plan, or a direct call—before the customer gives up.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Create a reminder
Creates a slack reminder with specified text and time; time accepts unix timestamps, seconds from now, or natural language (e.g., 'in 15 minutes', 'every thursday at 2pm').
Why this helps
Payment failures orphan customers. They see an error message and assume the worst. By the time your support team contacts them, they're already considering competitors.
- Convert payment failures into support opportunities
- Reduce customer frustration with proactive outreach
- Recover revenue by solving customer payment issues
- Build trust by helping customers solve problems
Setup
Build it in a few focused steps.
- 1Connect Stripe and Slack to Notis.
- 2Create an automation: 'When a payment intent fails, remind the support team to help the customer fix it.'
- 3Choose the Slack channel where your support team works.
- 4Select the trigger: Payment Intent Failed.
- 5Test with a failed payment and verify the reminder reaches support.
Questions about this workflow
Should support call or email the customer?
Start with email—it's faster and less intrusive. Mention a phone call is available if they prefer.
Can we include troubleshooting steps in the reminder?
Yes. Ask Notis to provide common reasons for failures (card expired, insufficient funds, fraud block) and solutions.
What if the customer is asleep or in another timezone?
Ask Notis to check the customer's timezone before escalating, or batch failed payments for outreach during their working hours.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Slack. A trigger fires from one place; an action lands in another.
Stripe triggers
Slack actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Product Created Trigger
Triggered when a product is created in Stripe
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Add call participants
Registers new participants added to a slack call.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Stripe and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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