Investigate Every Payment Decline Before It's Too Late
Payment declines aren't random. They're signals. Notis reminds your team to investigate immediately—is it a fraud block, an expired card, a system error?—so you can fix it and recover the sale.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Create a reminder
Creates a slack reminder with specified text and time; time accepts unix timestamps, seconds from now, or natural language (e.g., 'in 15 minutes', 'every thursday at 2pm').
Why this helps
Payment declines are reactive crises. You only find out when the customer complains, and by then you've already lost the revenue and damaged trust.
- Recover revenue by fixing problems immediately
- Distinguish fraud from legitimate issues
- Build resilience by understanding decline patterns
- Protect revenue before it's lost
Setup
Build it in a few focused steps.
- 1Connect Stripe and Slack to Notis.
- 2Create an automation: 'When a payment intent is declined, remind the ops team to investigate and resolve.'
- 3Choose the Slack channel where your ops or payment team works.
- 4Select the trigger: Payment Intent Failed.
- 5Create an investigation template: check Stripe details, contact customer, retry, or escalate to Stripe support.
Questions about this workflow
How do we tell if it's fraud or a real customer issue?
Check the Stripe details for decline reason (fraud_suspected, card_declined, etc.). Contact the customer if it's unclear.
Should we auto-retry the charge?
Probably not immediately—contact the customer first to confirm they have a working payment method.
What if Stripe blocks too many legitimate payments?
That's a Stripe configuration issue. Work with Notis to reduce false positives in Stripe's fraud settings.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Slack. A trigger fires from one place; an action lands in another.
Stripe triggers
Slack actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Product Created Trigger
Triggered when a product is created in Stripe
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Add call participants
Registers new participants added to a slack call.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Stripe and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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