Acknowledge Your Biggest Customers When They Pay
A large invoice payment is a moment. Notis reminds your leadership to send a personal thank you—a Slack message, a call, a small gift—before the customer feels taken for granted.
Trigger
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Action
Create a reminder
Creates a slack reminder with specified text and time; time accepts unix timestamps, seconds from now, or natural language (e.g., 'in 15 minutes', 'every thursday at 2pm').
Why this helps
Big customers pay and disappear into your database. No one acknowledges their value, and eventually they start wondering if they could get a better deal elsewhere.
- Build stronger relationships with your biggest customers
- Increase customer lifetime value through personal touch
- Reduce churn among high-value accounts
- Create a culture of customer appreciation
Setup
Build it in a few focused steps.
- 1Connect Stripe and Slack to Notis.
- 2Create an automation: 'When an invoice over $[threshold] is paid, remind leadership to send a thank you.'
- 3Set your threshold based on what feels like a 'VIP' customer (e.g., $50k+ annual contract).
- 4Choose the Slack channel where your leadership or customer success team works.
- 5Select the trigger: Invoice Payment Succeeded.
Questions about this workflow
Should the reminder include a pre-drafted message?
Yes. Ask Notis to draft a short, personalized thank you message that your team can send directly.
What threshold should we set?
Set it high enough that reminders are rare and feel special—maybe your top 5-10% invoice values.
Should we also send a physical gift?
That's your call, but a Slack reminder is the first step. Use it to stay top-of-mind with VIPs.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Slack. A trigger fires from one place; an action lands in another.
Stripe triggers
Slack actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Product Created Trigger
Triggered when a product is created in Stripe
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Add call participants
Registers new participants added to a slack call.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Stripe and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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