Never Miss a Failed Charge—Get Instant Slack Reminders
Failed charges buried in Stripe emails are easy to miss. Notis reminds your team in Slack the moment a payment fails, so you can fix it before the customer even knows something went wrong.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Create a reminder
Creates a slack reminder with specified text and time; time accepts unix timestamps, seconds from now, or natural language (e.g., 'in 15 minutes', 'every thursday at 2pm').
Why this helps
By the time you notice a failed charge in Stripe, the customer is already frustrated, your revenue is at risk, and the issue has been sitting for hours.
- Catch payment issues in real-time, not hours later
- Recover lost revenue by reaching out immediately
- Reduce customer frustration with proactive support
- Never wonder which charges bounced
Setup
Build it in a few focused steps.
- 1Connect Stripe and Slack to Notis (one-time setup).
- 2Create an automation: 'When a charge fails, remind me to contact the customer.'
- 3Select the Slack channel where your support or billing team works.
- 4Choose the trigger: Charge Failed.
- 5Test with a failed test card and confirm the reminder reaches your team.
Questions about this workflow
Can we auto-send a message to the customer too?
Notis can remind your team, and then you can craft a follow-up automation to email the customer. Start with the team reminder first.
What if a charge fails during vacation?
Ask Notis to direct the reminder to your on-call person or to escalate to a manager if no one responds in 30 minutes.
Does this handle retries?
This reminds your team to retry. You can also ask Notis to auto-retry failed charges based on rules (e.g., retry small amounts, not large ones).
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Slack. A trigger fires from one place; an action lands in another.
Stripe triggers
Slack actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Product Created Trigger
Triggered when a product is created in Stripe
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Add call participants
Registers new participants added to a slack call.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Stripe and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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