Welcome New Customers to Your Slack Community Instantly
The first moment after purchase is when customers want to connect. Instead of sending a cold email, Notis invites them straight to your Slack community—where they see real people and get fast support.
Trigger
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Action
Invite users to a Slack channel
Invites users to an existing slack channel using their valid slack user ids.
Why this helps
New customers are isolated after purchase. Email onboarding feels impersonal and slow, leading to buyer's remorse and churn within the first week.
- Reduce post-purchase buyer's remorse with instant community access
- Build a vibrant community of paying customers
- Enable peer support and reduce your support load
- Create a moat that turns customers into advocates
Setup
Build it in a few focused steps.
- 1Connect Stripe and Slack to Notis.
- 2Create a customer-only Slack workspace or channel.
- 3Create an automation: 'When a customer completes checkout, invite them to the community Slack channel.'
- 4Select the trigger: Checkout Session Completed.
- 5Test by completing a checkout and checking if the invite arrives.
Questions about this workflow
What if customers use different email addresses in Stripe and Slack?
Ask Notis to look up the email and send an invite to their registered email. They can then join using that email.
Should we have different channels for different customer tiers?
Yes. You can route premium customers to a #vip-community and standard customers to #customers, based on the Stripe plan.
Can we set up a welcome message that runs when they join?
Yes. Add a Slack workflow that posts a welcome and onboarding steps when new members join the channel.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Slack. A trigger fires from one place; an action lands in another.
Stripe triggers
Slack actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Product Created Trigger
Triggered when a product is created in Stripe
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Add call participants
Registers new participants added to a slack call.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Stripe and Slack. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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