Automatically Archive Churned Customers
When a subscription ends, you need to know—and your CRM should reflect it. This automation marks the customer as churned in Notion the moment their subscription deletes, keeping your active customer list accurate.
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
Update row database
Updates or archives an existing notion database row (page) using its `row id`, allowing modification of its icon, cover, and/or properties; ensure the target page is accessible and property details (names/ids and values) align with the database schema and specified formats.
Why this helps
Churned customers stay marked as active in Notion, skewing your user counts and leading to wasted campaigns aimed at people who already left. Churn tracking becomes a manual afterthought.
- Accurate active customer counts in Notion—no dead weight
- Automatic churn notification for follow-up or win-back campaigns
- Clean CRM data means better targeting and less wasted effort
Setup
Build it in a few focused steps.
- 1Connect both integrations to Notis.
- 2Set up an automation: 'When a subscription is deleted in Stripe, archive or mark the customer as churned in my Notion CRM.'
- 3Decide whether to archive the record, change a status field, or move it to a churn folder.
- 4Set Notis to alert you in Slack when a customer churns so you can consider a win-back email.
- 5Test by cancelling a subscription in Stripe and verifying the Notion record updates accordingly.
Questions about this workflow
Can we capture the churn reason in Notion?
If Stripe tracks a cancellation reason, Notis can pull it and add it to the Notion record so you see why customers left.
Does archiving the record delete it permanently?
No. Archived records are hidden by default in Notion but stay searchable and recoverable if you need historical data.
What about paused subscriptions vs. cancellations?
This specifically handles cancellations. If you want to track pauses differently (e.g., mark as 'on hold' instead of churned), let Notis know.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Notion. A trigger fires from one place; an action lands in another.
Stripe triggers
Notion actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add multiple content blocks (bulk, user-friendly)
Efficiently adds multiple standard content blocks to a notion page in a single api call with automatic markdown parsing. the 'content' field in notionrichtext blocks now automatically detects and parses markdown formatting including headers (# ## ###), bold (**text**), italic (*text*), strikethrough (~~text~~), inline code (`code`), links ([text](url)), and more. ideal for bulk content creation, ai agents, and replacing multiple individual add page content calls. supports automatic text formatting, content splitting, and up to 100 blocks per request.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add content to Notion page
Deprecated: appends a single content block to a notion page or a parent block (must be page, toggle, to-do, bulleted/numbered list, callout, or quote); invoke repeatedly to add multiple blocks.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Append complex blocks (advanced, full control)
Appends complex blocks with full notion block structure to a parent block or page. use for advanced scenarios requiring precise control: code blocks, tables, embeds, nested children within blocks, or when working with pre-built notion block objects. requires full notion api block schema - use add multiple page content for simpler content creation.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Archive Notion Page
Archives (moves to trash) or unarchives (restores from trash) a specified notion page.
Product Created Trigger
Triggered when a product is created in Stripe
Create comment
Adds a comment to a notion page (via `parent page id`) or to an existing discussion thread (via `discussion id`); cannot create new discussion threads on specific blocks (inline comments).
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create Notion Database
Creates a new notion database as a subpage under a specified parent page with a defined properties schema; use this action exclusively for creating new databases.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Create Notion page
Creates a new empty page in a notion workspace.
Delete a block
Archives a notion block, page, or database using its id, which sets its 'archived' property to true (like moving to "trash" in the ui) and allows it to be restored later.
Connect any two apps with Notis in the middle.
Not just Stripe and Notion. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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